Shipping policy

At Divine Radiance, every product is carefully handcrafted and prepared with intention. Because of this, please allow time for your order to be made, processed, and shipped with care.

Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays).

During high-volume periods, launches, or sales, processing times may be slightly extended. We appreciate your patience as we create your products fresh.

Shipping Time

Once your order has been processed and shipped, delivery typically takes:

  • Standard Shipping: 3–5 business days (U.S.)

  • Expedited Shipping: 1–3 business days (if selected at checkout)

Shipping times may vary depending on your location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

Divine Radiance is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at divineradiance365@gmail.com before your order ships.

Lost, Stolen, or Delayed Packages

Once your package has been shipped, Divine Radiance is not responsible for:

  • Lost or stolen packages

  • Delays caused by shipping carriers

  • Packages marked as delivered but not received

If you experience any issues, please contact the shipping carrier directly. However, feel free to reach out—we’ll do our best to help guide you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at divineradiance365@gmail.com with:

  • Your order number

  • Photos of the damaged item(s) and packaging

We will review and work with you to resolve the issue.

Order Changes & Cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations once an order is placed.

If you need assistance, please contact us as soon as possible.

Final Note 💫

Each Divine Radiance product is made with care, intention, and quality ingredients. We truly appreciate your support and patience as we prepare your order.